Contact Us
If you have questions about this Privacy Policy, please contact our support at support@mindwave.com
Introduction
MindWave ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health AI platform ("the Service").
Information We Collect
Personal Information
Account information (name, email, password)
Demographic information (age range, gender)
Payment information (processed securely through third-party payment processors)
Optional profile information
Mental Health Data
Assessment responses
Mood tracking entries
Interaction data with AI therapist
Progress metrics and usage patterns
Technical Data
Device information
IP address
Usage analytics
Cookies and similar technologies
How We Use Your Information
To provide and maintain our Service
To personalize your experience
To improve our algorithms and AI capabilities
To communicate with you about your account
To protect the safety and security of users
To comply with legal obligations
Data Protection and Security
We implement robust security measures including:
End-to-end encryption for sensitive mental health data
Regular security audits
Strict access controls for employee access to data
Anonymous data processing where possible
Secure cloud storage with redundant protections
Data Retention
Your account data is retained while your account remains active. Mental health data can be deleted at your request through account settings. We retain anonymized data for service improvement purposes.
Third-Party Sharing
We do not sell your personal information. Limited information may be shared with:
Service providers who assist in platform operations (subject to strict data protection agreements)
Emergency services (only in crisis situations where required by law)
Legal authorities (when legally required)
Your Rights
Depending on your location, you may have rights to:
Access your personal information
Correct inaccurate data
Delete your account and associated data
Export your data
Restrict certain processing activities
Object to automated decision-making
Changes to This Policy
We may update our Privacy Policy periodically. We will notify you of significant changes via email or through the platform.